My name's Rachael, and I use words to make tech human. I partner with designers, developers, researchers and product managers to build thoughtful product experiences, bringing 14 years at the intersection of content and design. I currently work at Zendesk as a Senior Content Designer for conversational experiences. Talk to me about all things chatbot and conversation design.
In my spare time you’ll find me reading, watching movies, eating pasta, travelling to cold places, and hanging out with my rescue greyhound, Sonya.
Writing + speaking