Hi, I’m Rachael, a content designer for conversational experiences. I’m currently at Zendesk, and was previously at OpenCities and MYOB.
Here’s what I’ve been up to lately at work and beyond.
A support chatbot for Zendesk customers that’s helpful, conversational, and on-brand. Beep boop. Read case study
ZENDESK Z BOT
Two workmates and I took to the Config 2022 stage at Figma HQ to make fruit puns—and talk about how design pairing helps Zendesk make better products. Watch video
DYNAMIC DUOS
A first-time-user experience to get OpenForms users started with little to no human interaction. Read case study
OPENFORMS ONBOARDING
A help center with discoverable, comprehensive, and easy-to-understand content that empowers OpenCities users to serve themselves. Read case study
OPENCITIES HELP CENTER
I chatted with the This Is Human Centered Design podcast about the importance of UX content, and why lorem ipsum needs to get in the bin. Listen to episode